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Pissed off users = progress

“If you create a platform on the internet, if your users start screaming in rage on Twitter or in their blogs about something you’ve done, rejoice. You matter. You are successful vs. your 50 potential...

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AARRR! Pirate metrics vs survey fatigue – what’s a business to do?

I spent much of the past three weeks trying to convince people – friends, random strangers, even people in LinkedIn Groups (I know, I know) – to fill in a survey about their news consumption habits. I...

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